Privacy Policy
Effective Date: 1/01/2025
Introduction
Welcome to www.ergoexperts.com.au (“the Website”). Ergo Experts (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our Website, purchase products, or engage with our services.
By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Website.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Personal information is data that identifies you as an individual. This may include:
- Name
- Email address
- Phone number
- Billing and delivery addresses
- Payment information (processed securely via third-party payment gateways)
1.2 Non-Personal Information
Non-personal information includes data that does not directly identify you. This may include:
- Browser type and version
- Device type and operating system
- IP address
- Website usage statistics through cookies and analytics tools
2. How We Collect Your Information
We collect your information in the following ways:
- Directly from you: When you fill out forms, make purchases, or contact us.
- Automatically: When you browse our Website, through cookies and similar technologies.
- Third parties: Such as payment processors or delivery services.
3. Use of Information
We use the collected information to:
- Process orders and payments
- Deliver products and services
- Respond to enquiries and provide customer support
- Send marketing communications (with your consent)
- Improve Website functionality and user experience
- Comply with legal obligations
4. Disclosure of Information
We may share your information with:
- Service providers: For payment processing, order fulfilment, and Website hosting.
- Legal authorities: If required by law or to protect our legal rights.
- Business partners: With your consent, for marketing or collaboration purposes.
We do not sell or rent your personal information to third parties.
5. Data Security
We implement reasonable administrative, technical, and physical measures to protect your data. While we strive to safeguard your information, no system is entirely secure, and we cannot guarantee absolute security. Data security measures comply with Australian standards where applicable.
6. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your browsing experience. Cookies may be used to:
- Remember your preferences
- Track Website usage for analytics purposes
You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect Website functionality.
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies when you visit them.
8. Your Rights
You have the right to:
- Access and review the personal information we hold about you
- Request corrections to inaccurate or incomplete data
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications
To exercise these rights, please contact us at info@ergoexperts.com.au.
9. Compliance with Australian Laws
We comply with the Australian Privacy Act 1988 and the Spam Act 2003. Any direct marketing communications will be conducted in accordance with these laws, including providing an option to unsubscribe in all electronic communications.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Please review this page periodically to stay informed about how we handle your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Ergo Experts
Email: info@ergoexperts.com.au
Phone: 0409512434
By using our Website, you consent to the terms of this Privacy Policy.