We use Sendle as our main shipping method and therefore must adhere to their shipping policies and use the Couriers that they have on their panel (e.g. Couriers Please, Aramex):
- We are unable to deliver to PO Boxes (please contact us prior to ordering as we are able to complete one-off orders through Australia Post if required – phone 0409 512 434)
- We cannot deliver on weekends
- Our couriers cannot phone prior to delivery
- Someone will need to be present to accept the delivery during business hours (or nominate a secure delivery location).
If items are in stock (excluding chairs), the delivery times are as follows:
- Major Metropolitan cities 3-7 business days
- Rural Areas 7-12 business days
- Custom made chairs (modified seat, or fabric colours) take between 2-6 weeks for manufacture. Delivery on receipt by Ergo Experts can take up to 15 days, but please contact us if you would like a more definite time frame.
We require a contact phone number and email address for all deliveries. Once your order has been shipped, we will send you an e-mail with the tracking information for your order.
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