How do I order from the website?
To make a selection, add a Quantity amount to your item and click ADD TO CART. Your shopping cart can be reviewed before your order is confirmed.
Can I check what I have ordered before confirming?
You can check what you have ordered at any time by reviewing your CART.
What do I do if I want to change my order?
You can change your order before you checkout by changing the quantity required in the Quantity field box. If you want to change your order after you have checked out, please contact us immediately via telephone on 0409 512 434 or alternatively email info@ergoexperts.com.au. We cannot change your order if the order has already shipped.
Can I pick up my order at a shop front?
We have an address in Valentine (NSW) where you can pick up your order. We are generally open Monday to Friday, 9am – 4.30pm, excluding public holidays. Depending on the product, there still may be a freight charge as some of our products are shipped from the manufacturer or supplier. Please contact us on 0409 512 434 before to confirm pick-up.
How much is freight?
Our system will calculate your shipping costs as you add products to your CART based on their combined size and weight. Please contact us via telephone on 0409 512 434 or alternatively email info@ergoexperts.com.au if you are ordering a larger quantity of items as we may be able to secure better freight pricing for you.
When does the order get shipped?
Once we have processed your credit card we organize your order for delivery. In most cases the order will ship next day, but some products (chairs for example) may ship from 1 week to 12 weeks depending on manufacturer. We will provide updates on estimated delivery times as able.
Can I track the shipping?
For most products we will send you tracking information via email through our courier service. We do not receive tracking for chairs however we will send you the Estimated Time of Arrival (ETA) via email and will update you if this changes.
How safe is it for me to give my credit card number over the internet?
Your transaction is transmitted securely over the Internet using 128-bit SSL encryption via the WooCommerce payment system.
Can I pay for my order without a credit card?
At the checkout you will be offered the option of Credit Card or Direct Deposit payment. Please contact us via telephone on 0409 512 434 or alternatively email info@ergoexperts.com.au if you have any questions about these options. if needed we will create your order manually and provide you with an invoice number to supply with payment. Once payment has been received into our bank, we will organise your order.
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